Dear Sir Today, I received the Eleanor Roosevelt letter. Thank you for your rapid and reliable mailing. My wife and her company are very pleased and grateful. May your shop continue to prosper.
Let me take a moment to let you know how pleased I am not only with your timeliness and help, but also your honesty and commitment to your customers. As an instructor at Duquesne University, I am always telling my students about responsibility and, lately, some of the book dealers have given me unnecessary difficulties... I am very pleased with the service I received from your company and will inform my fellow faculty members that they can look forward to professional service from your book shop. Again many thanks and I look forward to future dealings with your company.