First, I would like to wish you a Happy New Year! I hope you had the best holidays ever. I would like to thank you again and congratulate you for the great customer service you provide me. As you said, the book is in excellent shape and I am extremely happy with it. If in the future I wish to buy another book I will make sure to check with you first! Thanks again and all the best from Barcelona!
Let me take a moment to let you know how pleased I am not only with your timeliness and help, but also your honesty and commitment to your customers. As an instructor at Duquesne University, I am always telling my students about responsibility and, lately, some of the book dealers have given me unnecessary difficulties... I am very pleased with the service I received from your company and will inform my fellow faculty members that they can look forward to professional service from your book shop. Again many thanks and I look forward to future dealings with your company.