Hello from England. I received the book today, and just wanted you to know that I'm really happy with it -- its condition is really amazing, and a lot better than I had hoped. It also happens to be a really excellent book, which helps. I also wanted to say thanks for the great packaging: it's surprisingly often that companies don't pack their books properly and they end up getting damaged during the shipping process! Kind regards,
Let me take a moment to let you know how pleased I am not only with your timeliness and help, but also your honesty and commitment to your customers. As an instructor at Duquesne University, I am always telling my students about responsibility and, lately, some of the book dealers have given me unnecessary difficulties... I am very pleased with the service I received from your company and will inform my fellow faculty members that they can look forward to professional service from your book shop. Again many thanks and I look forward to future dealings with your company.