I am very pleased that you took the time to consult me on the price before just adding the additional shipping cost onto my credit card. Ordering things on-line, one runs into all kinds of less-than-considerate business practices... Thanks again for taking the time to contact me. I'm looking forward to the book.
I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.