I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.
The book arrived here in Australia in excellent condition, well packaged within a very short timeframe. The postage service that you provided through DHL was very much appreciated as it enabled me to keep track of the location of the package and monitor delivery time. The whole transaction from my first enquiry, to you providing photos of the book to delivery has been an enjoyable experience without any hassles. Thank you very much for your time and effort and I hope you have an enjoyable holiday season.