Let me take a moment to let you know how pleased I am not only with your timeliness and help, but also your honesty and commitment to your customers. As an instructor at Duquesne University, I am always telling my students about responsibility and, lately, some of the book dealers have given me unnecessary difficulties... I am very pleased with the service I received from your company and will inform my fellow faculty members that they can look forward to professional service from your book shop. Again many thanks and I look forward to future dealings with your company.
I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.