Hello. Just a note to inform you that the book arrived in Melbourne today. It was in excellent order, as per your description. I am very pleased with the way it was packaged and the ease of the whole process. Thank you for your assistance.
Let me take a moment to let you know how pleased I am not only with your timeliness and help, but also your honesty and commitment to your customers. As an instructor at Duquesne University, I am always telling my students about responsibility and, lately, some of the book dealers have given me unnecessary difficulties... I am very pleased with the service I received from your company and will inform my fellow faculty members that they can look forward to professional service from your book shop. Again many thanks and I look forward to future dealings with your company.