The book arrived yesterday, and I am absolutely delighted with it. Your service was first class and it has been a pleasure to deal with you. Many thanks.
I am very pleased that you took the time to consult me on the price before just adding the additional shipping cost onto my credit card. Ordering things on-line, one runs into all kinds of less-than-considerate business practices... Thanks again for taking the time to contact me. I'm looking forward to the book.