I just received a book I ordered. I wanted to tell you how pleased I was with the condition of the book and especially how it was meticulously wrapped for shipment. I order a lot of books and your service far exceeds what I normally see from book dealers. I hope in the future I'll be able to find books I need at your book store. Keep up the good work.
Many thanks for your prompt reply informing me that the book is now set aside for the library. It's great that you are willing and able to send an invoice with the book -- it makes life a little easier when you work for a very large institution! Thanks again.