I'm writing to let you know that the book arrived safely yesterday. I also wanted to thank you for your very professional and awesome packaging job. It's so nice to know that some people do care when packaging vintage and antique books for their customers (I say this because I've had some bad experiences recently with some other book dealers who did a miserable job of packaging a book from 1824). Best,
Let me take a moment to let you know how pleased I am not only with your timeliness and help, but also your honesty and commitment to your customers. As an instructor at Duquesne University, I am always telling my students about responsibility and, lately, some of the book dealers have given me unnecessary difficulties... I am very pleased with the service I received from your company and will inform my fellow faculty members that they can look forward to professional service from your book shop. Again many thanks and I look forward to future dealings with your company.