Thanks for the book, which I am pleased with, and its very prompt delivery, together with the partial refund on the initial postage charge. All in all, I am very satisfied, and grateful for you for having taken the trouble you have gone to in this matter. Best wishes to you and your store. Sincerely,
The book arrived yesterday, and I am absolutely delighted with it. Your service was first class and it has been a pleasure to deal with you. Many thanks.