I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.
I saw CNN student news on the other day and impressed how you ladies doing at the bookstore. I am Japanese woman and we value and treasure ancient things. Plus I am a genuine bookworm who prefer printed volumes than electric gadget. So I wanted to say it was a great interview and wonderful to know that there are someone who try to preserve old things rather than sell them and go to Carribean or wherever to swing in hammock. Hope I can visit you someday. Love and respect,