I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.
I don't think I have ever before felt the urge to write to a business, but I wanted to let you know that I have been extremely pleased with everything I have received. I started acquiring older titles when I decided to read some of the early writings in my field. While I noticed that some books were available digitally, I quickly discovered that nothing compares to having the actual books in my hands. For me, they inspire a feeling of deep respect for the work of these past authors that just cannot arise similarly from an eReader or a PDF. All of the books I ordered have been beautiful, packed with obvious care, and shipped in lightning speed. I'm hooked! The next time I head downstate I will look forward to visiting your store in person! Best Regards