Your beautifully wrapped package of books -- two copies of "Journal in the Night" -- arrived at my door this morning and made my day! A thousand thanks for the care you took, first to find them, and then to send them as you did, all done up with tissue paper to boot. It was like Christmas in June AND it was my first experience buying books on the Internet. All the best to you, and perhaps our paths will cross again.
Let me take a moment to let you know how pleased I am not only with your timeliness and help, but also your honesty and commitment to your customers. As an instructor at Duquesne University, I am always telling my students about responsibility and, lately, some of the book dealers have given me unnecessary difficulties... I am very pleased with the service I received from your company and will inform my fellow faculty members that they can look forward to professional service from your book shop. Again many thanks and I look forward to future dealings with your company.