I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.
First, I would like to wish you a Happy New Year! I hope you had the best holidays ever. I would like to thank you again and congratulate you for the great customer service you provide me. As you said, the book is in excellent shape and I am extremely happy with it. If in the future I wish to buy another book I will make sure to check with you first! Thanks again and all the best from Barcelona!