I just finished reading about the store and your family in Nick Basbanes newest book, Patience & Fortitude. I had previously read an article in Book magazine. I wished that I lived near so I could visit your store, it looks and sounds like a place I dream of getting lost in. Basbanes book mentioned that your father began a memoir but was, sadly, unable to finish the work. Would it be in anyway possible to read what must be a great historical adventure in bookselling? I wish you all continued success and a very long existence.
I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.