I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.
Your beautifully wrapped package of books -- two copies of "Journal in the Night" -- arrived at my door this morning and made my day! A thousand thanks for the care you took, first to find them, and then to send them as you did, all done up with tissue paper to boot. It was like Christmas in June AND it was my first experience buying books on the Internet. All the best to you, and perhaps our paths will cross again.