Hello from England. I received the book today, and just wanted you to know that I'm really happy with it -- its condition is really amazing, and a lot better than I had hoped. It also happens to be a really excellent book, which helps. I also wanted to say thanks for the great packaging: it's surprisingly often that companies don't pack their books properly and they end up getting damaged during the shipping process! Kind regards,
I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.