I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.
I just received a book I ordered. I wanted to tell you how pleased I was with the condition of the book and especially how it was meticulously wrapped for shipment. I order a lot of books and your service far exceeds what I normally see from book dealers. I hope in the future I'll be able to find books I need at your book store. Keep up the good work.