Thank you for your kind response. As it turns out, I was able to visit the Argosy on Tuesday. In fact, I arrived shortly after opening and stayed most of the morning, making a number of purchases. I notice that you wrote to me a 10:34 AM, meaning that I was in the store when you sent me an email. One of life's many coincidences... Again, many thanks for your courteous response. Best regards, until my next visit!
Let me take a moment to let you know how pleased I am not only with your timeliness and help, but also your honesty and commitment to your customers. As an instructor at Duquesne University, I am always telling my students about responsibility and, lately, some of the book dealers have given me unnecessary difficulties... I am very pleased with the service I received from your company and will inform my fellow faculty members that they can look forward to professional service from your book shop. Again many thanks and I look forward to future dealings with your company.