Thanks for the book, which I am pleased with, and its very prompt delivery, together with the partial refund on the initial postage charge. All in all, I am very satisfied, and grateful for you for having taken the trouble you have gone to in this matter. Best wishes to you and your store. Sincerely,
Many thanks for your prompt reply informing me that the book is now set aside for the library. It's great that you are willing and able to send an invoice with the book -- it makes life a little easier when you work for a very large institution! Thanks again.