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I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.
Your site is very easy to navigate: the ability to select the state through an image is very helpful, and your information comes up quickly. I haven't been looking for maps for a very long time (about a year) but many sites really take a while to bring up, and map images are many times hard to come by...