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I thought you'd find this interesting: I learned of Argosy by reading a bit of "bad" publicity in the book "Used and Rare" by Lawrence and Nancy Goldstone; no doubt you're familiar with it. (It was unfortunate that the authors had to grind their ax in print in what was an otherwise enjoyable book.) But I had never heard of Argosy before and my curiosity was piqued, so negative comments notwithstanding, I decided to pay a brief visit to the store. I reserved a book (long sought-after) ahead of time because I knew I'd be on an extremely tight schedule with several stops to make in just a few hours' time. Calling to reserve the book was a pleasant, very efficient experience, with a prompt return call to confirm availability. When I stopped in to purchase the book, the greeting (by one of the sisters, I'm not sure which) was extremely pleasant, the service so prompt and also she informed me of a signed letter by the subject I was interested in (unfortunately, I was unable to purchase the letter that day). I found the photo of Lawrence Olivier and Vivien Leigh as Caesar (or Antony?) and Cleopatra which hangs over the register very interesting-- had seen it before in a book. My only disappointment was that I was unable to actually spend time in the store-- it looked so inviting! But I will make it a point to spend time there on my next visit. So you see, even bad publicity can be very beneficial! Thank you for an enjoyable, if brief, experience!
I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.