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Greetings from Ireland... I was in your store on a snowy Thursday last week. I picked up 3 books and you went to a lot of trouble giving me information on having them shipped to Ireland. I purchased the books and they arrived this morning. They were superbly packed... paper, bag and box. They are in perfect condition Despite being in NYC most years its the first time I've been in your wonderful bookstore. It wont be my last visit! Keep up the good work.
I want to thank you for your excellent service. I telephoned to inquire about the availability of a book this past Wednesday morning. Michele informed me it was available and took my order at about 11 AM EST. The next day when I got home from work, I was astounded to find that the book had been delivered in the early afternoon -- less than 30 hours after the order. Now, I know that UPS deserves some credit, but such fast delivery would not have occurred if Michele (and perhaps others) had not worked extremely efficiently. The book was well packed and fully meets my expectations, and Michele even got my name right! You have demonstrated a level of service I hope all merchants would meet. Thanks again.